Privacy Policy

At Mayona Candles, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or purchase from our website. By using our site, you consent to the practices described below.

1. Information We Collect

We may collect the following information to provide you with the best possible experience:

  • Personal Information: Name, email address, phone number, and shipping/billing addresses.
  • Payment Information: Credit card or PayPal details (processed securely by our payment providers; we do not store full payment details).
  • Order History: Items purchased, order dates, and preferences.
  • Website Interaction: IP address, browser type, pages visited, cookies, and marketing interactions.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Communicate with you regarding your orders or inquiries.
  • Send newsletters, promotions, or marketing messages if you have opted in.
  • Improve our website, products, and services.
  • Comply with legal obligations (taxes, accounting, and government requirements).

3. Sharing Your Information

We respect your privacy and will never sell your personal information. We may share information with trusted third parties to:

  • Process payments and fulfill orders (e.g., shipping providers, payment processors).
  • Analyze website performance (e.g., analytics services).
  • Comply with legal obligations if required.

4. Cookies & Tracking

Our website may use cookies or similar technologies to enhance your browsing experience, remember preferences, and analyze site performance. You may choose to disable cookies in your browser, though some site features may not function properly.

5. Data Security

We take reasonable measures to protect your personal information, including encryption, secure servers, and restricted access. While we work hard to safeguard your data, no system is completely secure.

6. Access, Correction & Deletion

You may request access to your personal information, request corrections, or ask for deletion by contacting us at privacy@mayona.ca. We will respond promptly in accordance with Canadian privacy laws.

7. Marketing Preferences

You can opt out of marketing emails at any time by clicking “unsubscribe” in any email or by contacting us directly.

8. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

9. International Visitors

While our site is intended for Canadian customers, visitors from other countries may access it. By doing so, you consent to the storage and processing of your data in Canada in accordance with this Privacy Policy.

10. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the “Last Updated” date.

11. Contact Us

For questions, concerns, or requests regarding your privacy, please contact us at:
privacy@mayona.ca

Last Updated: 2025-09-20